Booking & studio policies

All appointments are booked through Square, where availability is live. A time is only held once it is confirmed there — a phone message, email or Instagram DM is not a reservation.

Online bookings need at least 24 hours' notice, so same-day appointments are not available through the website. If you need something sooner, call 0416 684 088 and it will be fitted in where possible.

You can add several services to one booking and Square will work out the total time required. If you are unsure whether two services fit together, ask before booking rather than after.

You can reschedule or cancel your own appointment using the link in your Square confirmation email — no need to call.

Appointments are one-to-one, so a cancelled slot usually cannot be filled at short notice. Please give as much warning as you reasonably can. Any cancellation terms that apply to your booking are shown by Square before you confirm it.

If something urgent comes up, get in touch. Life happens and it is dealt with reasonably.

The studio is private and appointment-only. The exact address and parking notes are sent with your booking confirmation.

Please arrive on time rather than early — there is no waiting area, and arriving early may mean standing outside while the previous appointment finishes.

If you are running late, message as soon as you know. The appointment may need to be shortened to protect the booking after yours, and some services cannot be safely rushed.

Appointments are for one person. Because the space is a single treatment room, additional guests and children cannot be accommodated unless it has been arranged in advance.

A patch test is required at least 24 hours before your first lash or brow tint. It takes a couple of minutes and can be done at an earlier appointment.

Tell us before booking if you are pregnant or breastfeeding, are using retinol or prescription acne medication, have had a recent facial peel or laser treatment, wear contact lenses, or have ever reacted to lash adhesive, tint, wax or nail products. Some services need adjusting rather than cancelling.

If you have an active eye infection, a skin infection or broken skin in the treatment area, the appointment will need to be moved. This is not negotiable, and no charge applies for rescheduling on that basis.

Prices on this site are in Australian dollars and include GST where applicable. They are a published mirror of the Square catalogue; Square confirms the final price and total appointment time before you pay.

Payment is handled by Square and accepts Visa, Mastercard, American Express, JCB, Apple Pay, Google Pay and Square Pay. If a deposit or prepayment is required for your booking, Square will ask for it at the time you book.

Add-ons chosen during the appointment — extra lash time, nail art, a removal — are added to the total at the end.

How long a result lasts depends heavily on aftercare and on your own hair, nail and skin cycles. Every service page lists what to do afterwards, and it is collected on the aftercare page.

If something is not sitting right within the first few days — a lash pulling, a nail lifting at the base — get in touch promptly rather than waiting. Caught early, most of it is a quick fix.

Because results depend on aftercare and individual biology, longevity cannot be guaranteed. What is guaranteed is the standard of application and being told honestly what will and will not work for you.

Products are sold in studio and through our Square store. Stock and pricing on the store are always current.

For anything wrong with an order, or a product that has reacted badly with your skin, contact us and it will be sorted out. Your rights under the Australian Consumer Law apply and are not limited by anything on this page.

Booking details, contact information and payment are handled by Square, and are subject to Square's privacy terms. This website does not collect bookings, card details or health information itself.

Consultation notes taken in studio — skin history, sensitivities, what was used — are kept so future appointments can be treated safely and consistently, and are not shared.

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